Shipping & Delivery

SHIPPING

Hamper Fiesta ships orders Australia wide

All of our products are made to order. Please allow up to one week for your order to be completed, before postage, during non-peak periods and allowed more time for peak periods.

Once your order has been shipped, Hamper Fiesta cannot accept responsibility for loss or any damage to your package. Please note that Hamper Fiesta cannot be held responsible for postage delays that occur after your order has left our care.

Shipping includes careful packaging of delicate items, and the delivery Prices are determined by a flat rate fee, unless stated otherwise by Hamper Fiesta Please note that all packages will be left in a safe place determined by the driver, if no note has been added by you for delivery instructions.

Once your order has been shipped, Hamper Fiesta cannot accept responsibility for loss or any damage to your package.

 

COURIER

If you encounter any issues with the shipment. including non-delivery of a parcel or if any part of your order is damaged during transit, you can contact the courier Directly with the tracking number provided.

A tracking number will be sent to you via email. You can use this number to lodge an enquiry with the courier to locate your missing parcel.

If any item in your parcel was damaged during postage and you would like to submit a claim for compensation, we recommend doing so within a 48-hour period after receiving your order. Please also notify us of the claim so that we can contact you with any communication the Courier provides us regarding your order.  Kindly include photographs of the damaged item in its original packaging and details of your claim with the courier

DELIVERIES RETURN TO US

• Occasionally a hamper will be returned to us for one of the following reasons:

  • A card was left but there was no response from the recipient to arrange re-delivery.

  • A card was left but the recipient did not pick the package up from the post office.

  • The recipient is not known at that address or has moved.

  • The address details are incorrect or insufficient.

  • The delivery was refused.

  • There was no access to a secure building or complex to deliver or leave a card.

  • The recipient was in a hospital or hotel and has been discharged or checked out.

  • The courier could not contact the recipient and there was nowhere safe to leave the parcel.

• If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.

• Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.

• We will inform you via email within three business days of the hamper being returned to us.

• An applicable redelivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.

While Hamper Fiesta cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us.